Frequently Asked Questions
Everything you need to know about your NADINE MERABI experience.
How long will it take for my order to arrive?
We offer worldwide express shipping. Orders are typically processed within 24 hours, with delivery taking 1-3 business days for the UK and 3-5 business days for international destinations.
What is your return policy?
We hope you love your purchase; however, if you need to return an item, we accept returns within 14 days of delivery. Items must be in their original condition with all tags and the security ribbon attached.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for the most comfortable and flattering silhouette.
Do I have to pay international customs duties?
For customers in the UK, USA, and EU, duties and taxes are included in the final price. For other international territories, shipments may be subject to local import duties and taxes which are the responsibility of the recipient.
How should I care for my MERABI garment?
Due to the intricate craftsmanship, hand-embellished sequins, and delicate feathers, most of our garments are dry clean only. Please refer to the specific care label inside your garment for detailed instructions.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are unable to make changes or cancellations. You may return the item for a refund once it has been delivered.